Our ASE team is trained on our products at a very granular level. This group is often able to resolve very technical issues without the need to escalate into the development organization – allowing our Developers to focus on improving existing services and designing new offerings.
Types of ASE assistance
- Single Sign-On
- Dual Factor Authentication/One-Time-Password setup
- Intralinks Client Tools
- Private Label Services
- Custom Reporting
The Application Support Engineering team members are Subject Matter Experts in troubleshooting issues with clients.