How a Legal Service Uses Content Collaboration to Transform Lives

Three Rivers Legal Services uses Intralinks to securely store and share critical files containing personally identifiable information of its clients.


16 May 2016

How Three Rivers Legal Services Uses Intralinks to Help Save Lives

“Intralinks is having a transformative impact on the lives of homeless people,” said Christine Larson, executive director, TRLS. "With Intralinks and our legal aid support, a client with a broken leg who was living under a tree got access to documents that helped him receive disability benefits and medical treatment. He eventually secured an apartment and his entire life turned around."

Three Rivers Legal Services (TRLS) is a non-profit law firm dedicated to the provision of quality legal assistance to the poor, abused, disabled and neglected, and to their empowerment through preventive legal education. The firm relies on Intralinks to securely store and share critical files containing personally identifiable information (PII) of its clients, like birth certificates, legal papers and other critical documentation those who are not homeless take for granted.

When you’re homeless, keeping track of your personal identification is almost impossible. While living on the streets and in shelters, homeless people learn the hard way that theft, weather damage and incidental losses are just a few of the things that destroy the important papers they need to receive medical care, access to public benefits, apply for jobs and ultimately build a path to independent living. TRLS realized that the homeless needed a reliable, secure and easy way to access their important documents.

"Traditionally, we stored legal documents and other files belongingto our homeless clients on an internal case management system,” said Mark Watson, homelessness outreach advocate, TRLS. “When I was in the field working with people at libraries, parks, shelters and government offices, I wasn't able to access these files from my smartphone. And, mailing copies of these documents to our homeless clients often was not possible.”

Initially, TRLS considered storing client documents on free consumer file sync and share tools, but became concerned about the security and privacy issues associated with these type of freemium cloud service providers. Using Intralinks, lawyers at TRLS not only have a secure and compliant cloud-based enterprise content collaboration platform for hosting client documents, but also have a secure address for delivery of these documents to their clients. Further, clients can access these documents from their smartphones or tablets or can log into Intralinks from a computer at a local library or other locations. Through Intralinks, TRLS’ clients have a solution with enterprise-grade security that they can use to share documents with medical professionals, government entities and others. Intralinks’ permission-based access controls ensure that documents are only available to outside parties as and when authorized.

Do you need help improving client communications and providing secure access to confidential files? Learn more here.



Mikala Vidal

Mikala Vidal

Mikala Vidal is the director of communications for the Americas at Intralinks. She is responsible for driving PR strategy in the collaboration and security industries. Mikala has more than a decade of PR and marketing experience, and has built her career helping B2B technology companies generate awareness and build industry credibility. Previously she has helped companies like WatchDox, Exabeam, Convertro, Waterfall Security, Boxever, Insightly, EchoSign, and cybersecurity investor and entrepreneur Shlomo Kramer get noticed and gain market traction. She holds a B.A.