TVM Capital, una de las primeras firmas de capital de riesgos de Alemania, quería mejorar sus comunicaciones con los inversionistas y optimizar las operaciones entre sus oficinas de Alemania y los Estados Unidos.
More than 20 different investors across Europe, the U.S. and Asia participate in TVM’s six funds totaling €1.3 billion. In today’s highly competitive environment, TVM must provide outstanding service to its investors along with substantial financial returns.
The firm sought a way to quickly distribute information that investors could access when they wanted — no matter their country, time zone or language. The solution would need to be easy to use and offer unquestioned security and confidentiality.
Every year, the firm spent considerable time and money delivering distribution notices, tax information, personalized financial statements, news and updates to its global investor base. Often, investors couldn’t find the information when they needed it. The result was a large number of ad hoc requests from investors for back copies or duplicates of documents previously sent.
After researching how its limited partners approached this problem in their own businesses, TVM found that many relied on Intralinks. Rather than build its own solution, TVM found that Intralinks could provide the security and features of in-house options with the lower costs and maintenance requirements. In addition, Intralinks reliability and dedication to customer support were second to none.
Along with improving investor communications, Intralinks has paid substantial dividends by streamlining business operations. Previously, the time difference between the German and U.S. finance teams slowed communications. Now, both teams use Intralinks ExchangesTM to easily upload and access documents when they need them—regardless of time zones. Given TVM’s extensive transatlantic business, the time savings and productivity gains have been significant.
TVM drew upon its limited partners’ experience to follow best practices for creating its virtual dataroom and for indexing, organizing and storing documents. The firm also leveraged Intralinks’ Private Label Service to present information under the venture capital firm’s own brand, reinforcing its commitment to customer service.