Intralinks Services and Support

Intralinks Services and Support

Trusted Professional Services and Support.

Intralinks offers comprehensive professional services and support to maximize the value of your investment. From simple implementations to highly complex, customized solutions deeply integrated with your enterprise applications, Intralinks Professional Services can help. Our dedicated team of experts has years of experience executing secure, efficient and highly successful implementations with global organizations.

Discovery

Discovery.

Intralinks will guide you through the discovery process by assessing your needs and resources; planning the capabilities, features and APIs required to meet your business needs; and designing your solution. The discovery phase often includes: 

  • Requirements gathering
  • Current state assessments
  • Roadmap and rollout planning
  • Platform design
  • Enterprise integration design
  • Custom application design
  • Development consulting 

Startup.

The startup phase of enterprise projects spans configuration, enablement and development, including:

Platform enablement

  • Configure and load content
  • Administrator and end-user training

Technology enablement

  • Single sign-on integration
  • Multi-factor authentication configuration
  • Customer experience branding

Custom development

  • ECM and workflow integration
  • Identity and access management integrations
  • Security and management systems integration
  • Custom application development 
Startup
Deployment

Deployment.

Integration and rollout are the focus of the deployment phase and commonly include the following:

  • Complex technology enablement for solutions such as Customer-Managed Keys, channel single sign-on and SharePoint externalization
  • Custom integration deployment
  • Global implementation, operational transitions and custom end-user training 

Post-implementation support services.

For every business-critical IT environment, you need to be sure you can get help quickly from people who understand your solution and business needs. We offer a range of support services and add-on options to ensure you get the most from your Intralinks investment:

  • Customer and end-user support
  • Tier 1/Tier 2 (phone, instant messaging and e-mail)
  • 24x7, multilingual (160+ languages) support
  • Service Account Manager to develop a close working relationship, gain in-depth knowledge of your technical support needs and coordinate efforts
  • Intralinks Assist Services provides you with the resources needed to handle a broad set of administrative and/or configuration-related tasks
  • Intralinks Custom Solution Code Support and Maintenance ensures your custom solutions are sustained and supported at their optimal service levels

For more information, contact us

 

Post-implementation support services

The Intralinks help desk is a great support tool. It is a truly 24/7 service and the service is quick and effective at any time of the day or night. I am constantly amazed at how helpful they are.

Jade Moore, Associate Director, Investor Relations, Terra Firma
91.7%
91.7% of Intralinks users report that their overall service experience ranks high in satisfaction

Try Intralinks today.