Building Investor Confidence with Secure, Centralized Communications

Overview

Port of Newcastle is Australia’s largest coal export port and a key trade gateway, providing responsible, integrated and innovative supply chain solutions. As the organization expands its funding and diversification strategy, it needed a secure platform for investor engagement – one that could enhance communication with its growing base of stakeholders while maintaining trust and efficiency.

Situation

Previously, Port of Newcastle distributed reports and investor materials through email and its corporate website. This approach created inefficiencies, including duplicate requests from changing investor teams and outdated documents circulating without oversight. Sharing sensitive information by email raised confidentiality concerns, while website postings often became outdated.

The company recognized that its methods were not scalable and sought to strengthen investor compliance amid rising expectations for transparency and reporting.

Solution

To modernize its investor relations, Port of Newcastle partnered with SS&C Intralinks for its first debt capital markets transaction. The platform provided a centralized investor portal, ensuring consistent access to financial statements, credit rating reports and presentations. This streamlined approach improved efficient document management, reduced administrative burden and enhanced accuracy.

Intralinks also provided robust data security features, including encryption, audit trail, and permission-based access controls, that reassured both management and investors. Backed by Intralinks’ 24/7 technical support, the team gained peace of mind knowing any investor access issues would be resolved quickly and without disruption.

Results

With Intralinks’ streamlined financial reporting, Port of Newcastle transformed how it delivers investor updates. Semiannual results and other financial reports are now shared with the entire investor base simultaneously, reducing administrative workload and ensuring sensitive materials are distributed securely.

By improving its communication process, Port of Newcastle has built lasting trust with investors and positioned itself to support ambitious funding and diversification plans well into the future.

Benefits

By adopting Intralinks, Port of Newcastle achieved both operational improvements and strategic advantages. Key benefits include:

• Document access efficiency: Streamlined access to investor materials reduced time spent handling requests and distributing files.
• Compliance and security confidence: Granular permissions and audit trails support investor compliance requirements and risk of leaks or mishandling is minimized.
• Faster time to market: Financial reports are delivered simultaneously to all investors, avoiding delays from staggered access.
• Greater internal coverage: Multiple departments benefit from a single secure platform without the need for separate systems.
• Responsive support: Fast resolution of access or permission issues helps preserve trust and investor satisfaction.

Looking ahead

As Port of Newcastle expands its funding activities, Intralinks will continue to provide the security, transparency and efficiency needed to sustain investor confidence and support long-term growth. Intralinks’ reliable platform and dedicated support ensures Port of Newcastle is well positioned to strengthen its investor relations strategy, scale communications with a growing investor base, and consistently uphold the highest standards of compliance and trust in an evolving market.