These Switching Terms govern the process for switching from VIA. These Switching Terms may change from time to time as determined by Intralinks. The terms “Exchange” and “Workspace” are used interchangeably. Terms not defined herein shall have the respective meanings in the Master Services Agreement or the EU Data Act.

Available Procedure for Switching/Documentation:

I.  Intralinks provides the self-service automated switching tools: download of End User Files

Procedures for switching from VIA are available here: 

Switching- VIA- Viewing/Downloading Files

Where applicable, reports: 

VIA - Reports

For downloads of Metadata, please see:

Metadata - VIA - Workspace Content Lists

II. Technical Details on switching process

Data Structure(s) Available:

- Download of a single document

-Download of End User Files in the folder structure of Exchange

-Document and Folder Names

-Options for Exchanges using index numbers:

       -Client has the option of using the following formats for the name of End User Files to be downloaded:

             -Index number and name (1.1_DocumentName.pdf)

             - Name only, in alphanumeric order (DocumentName.pdf)

Restrictions, Technical Limitations:

Please refer to applicable links for Procedures above for information on restrictions and technical limitations.

Formats Available: zip file for bulk downloads; Native format (such as PDF, Word document, etc.) for single documents being downloaded

Estimated time to complete transfer, when process is done in accordance with Intralinks documentation: Time estimate depends on amount of End User Files, Metadata to be downloaded.

III. Support 

VIA Technical Support Link: Technical Help- VIA- Downloading / Opening Files

General Technical Support Client Services or email: support@intralinks.com

Intralinks on-line register with data structures and formats, relevant standards and open interoperability specifications for switching from VIA, is as follows:

 Data Structure(s) Available:

-Download of a single document

-Download of End User Files in the folder structure of Exchange

-Document and Folder Names

-Options for Exchanges using index numbers:

     -Client has the option of using the following formats for the name of files to be downloaded:

          -Index number and name (1.1_DocumentName.pdf)

          - Name only, in alphanumeric order (DocumentName.pdf)

Formats Available:

-zip file for bulk downloads; Native format (such as PDF, Word document, etc.) for single documents being downloaded

Open Interoperability Specifications:

-End User Files downloaded can be accessed/used in other platforms.

Note: If document protection (IRM) is used, then such End User File(s) can only be accessed by End Users with the appropriate permissioning to such End User File.