World-Class support across every deal phase with DealCentre AI

‘Always-On’ expertise that keeps deals moving

Completing complex transactions many times depends on more than technology. It requires dedicated, world-class support and unmatched expertise to keep deal teams moving without interruption. With DealCentre™ AI, SS&C Intralinks delivers a comprehensive support model designed around the specific needs of dealmakers. Global support teams are available 24/7, providing timely, expert assistance to users in multiple languages across regions and time zones. Whether addressing urgent requests or guiding users through advanced platform capabilities, enjoy the confidence that comes with on-demand support for any level of service needed—AI chatbots, live CSMs, and more.

This constant availability reduces unanticipated friction during critical deal phases to ensure users maintain momentum. Clients benefit from accessing experienced professionals with an average 6+ years of tenure and who have worked on thousands of projects, with unparalleled understanding of both the platform and the realities of high-stakes transactions. The result is an unrivaled support experience with skilled experts who know how to get deals done.

Training that maximizes platform performance 

Intralinks pairs its robust support with a comprehensive training ecosystem designed to accelerate platform onboarding and unlock the full value of DealCentre AI. Users have access to structured, self-guided learning resources, including on-demand tutorials, guided walkthroughs and practical documentation that spans the entire deal lifecycle.

Training is built around common, real-world use cases, enabling teams to quickly learn how to organize documents, configure workflows and leverage AI-driven features using Link such as summarization, redaction and insights. This approach ensures that learning translates directly into improved efficiency and decision-making.

For organizations seeking more bespoke service options, dedicated professionals and client assist teams provide tailored onboarding and ongoing guidance. This global team of experts helps configure the platform to align with specific deal strategies and operational models, ensuring a seamless fit within existing processes.

Ultimately, Intralinks combines groundbreaking, innovative technology with expert support and targeted training. Together, this formula ensures clients can fully maximize the powerful capabilities of DealCentre AI, helping to promote greater platform proficiency to drive stronger outcomes across every stage of the deal lifecycle.